Returns & refunds

Damaged, defective or incorrect items

We accept returns for damaged, defective or incorrect items, or as required by law. If your order arrives in any of these conditions, please let us know within 14 days of delivery and we will send you a replacement or issue a refund, at no cost to you.

Lost parcels

If your parcel has not arrived, please contact us within 30 days of the estimated delivery date. We will look into it with our delivery partner and arrange a replacement or refund once the parcel is confirmed lost.

How to report a problem

Email support@beautynina.com with:

• your order number
• clear photos of the products and the outer packaging
• a short description of the problem

Please keep the products and packaging until your request has been resolved. We will reply with the next steps.

Refunds

Once your request is approved, we issue your refund within 2 working days to your original payment method. Depending on your bank, it usually appears on your statement within 5–10 working days.

Order changes and cancellations

Once your order is being prepared, it can no longer be changed or cancelled. If you notice a mistake, contact us as soon as possible at support@beautynina.com.

Contact

Questions about a return? Email support@beautynina.com.