BEAUTYNNANATURAL SKINCARE
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Help & FAQ

Frequently asked questions

Everything you need to know about our products, routines and orders. Can’t find your answer? Contact us.

Products & ingredients

About our formulas

Are BEAUTY NINA products certified?

Yes, most of them. Most of our formulas are certified by ECOCERT Greenlife according to the COSMOS Standard, as COSMOS NATURAL or COSMOS ORGANIC. A few products, such as Acne Spot Care, are not certified, so each product page shows the certification that applies to that specific product.

Every BEAUTY NINA product is also notified on the EU Cosmetic Products Notification Portal (CPNP) for sale in the EU and UK, and made in an ISO 22716 certified facility by our Certified B Corp manufacturing partner.

See every certified formula

Can I get a Safety Data Sheet for a product?

Yes. A Safety Data Sheet (SDS), covering safe handling and storage, is available for each product on request. Contact us and we will send it to you. It is a safety document, not a certificate.

Where can I find the full ingredient list?

Every product page includes the full ingredient list (INCI) in the “Full ingredients” section, exactly as it appears on the packaging.

Which ingredients do you leave out?

Every product page lists the full ingredients (INCI), exactly as they appear on the packaging, so you can check each formula before you choose.

I have sensitive skin. Can I use your products?

Please check the full ingredient list on each product page before use. If you have sensitive or reactive skin, or a known allergy, try a small amount on a discreet area first, and ask a healthcare professional if you are unsure.

Routines

Choosing your ritual

Which routine is right for me?

Start with Find your routine on our homepage, or read our Skin Types guide and Skin Concerns & Routines guide.

Which routines do you offer?

Our four collections are the Acne Care Collection, Clear Complexion Collection, Glowy Skin Trio and Hydration Ritual Collection. Each brings together three steps chosen to work together.

What can I add to my routine?

You can complete your routine with our hydrogel eye patches and our clay mask. See Complete your routine.

Orders & delivery

Shipping your order

How much does delivery cost?

Across the European Union, standard delivery costs €7.95 and is free on orders of €100 or more, calculated after discounts and excluding shipping. Express delivery costs €14.95. In Malta, every order is sent by express delivery (1–3 working days) for €9.95, whatever the order value. For Cyprus, delivery is express only at €14.95, and free on orders of €170 or more.

How long will my order take to arrive?

Orders are prepared within 2 working days. Standard delivery then takes 4–11 working days depending on your country, and express usually 1 working day (1–3 working days to Cyprus). In Malta, delivery takes 1–3 working days. See our Shipping policy for details.

How can I track my order?

Orders are shipped with FedEx. As soon as your parcel ships, we email you a Track your order link.

Do your prices include VAT?

Yes. You only pay VAT at your own country’s rate, and it is already included in the price. There are no extra taxes, duties or fees to pay on delivery.

Which countries do you deliver to?

We deliver to Malta and all other European Union countries. Deliveries to Cyprus are sent by express only.

Where can I read the full shipping terms?
Returns

Returns & refunds

What if my order arrives damaged or incorrect?

Please contact us at support@beautynina.com within 14 days of delivery, with your order number and photos of the products and packaging. We will send a replacement or issue a refund, at no cost to you.

Can I return a product?

Please see our Returns & refunds policy, or email support@beautynina.com with your order number.

Contact

Still have a question?

How can I contact BEAUTY NINA?

Email us at support@beautynina.com or use the form on our Contact page.